[Resolved] DishTV — recharged but not updated the account in tv and they switched off

[Resolved] DishTV — recharged but not updated the account in tv and they switched off

M Murugeshg2017 from Bengaluru, Karnataka

I am not getting correct response from customer care, My query is switch off date is 22/2/19- but i recharged on 15th feb for rs 100 but it got switched off on 22/2/19. Now when i switch on my tv it is showing account balance is low, asking to recharge. Done every thing but my channels not resumed it is switched off, asking to recharge. There is no technical problems either in stb box nor in antenna, it is working well still 20th feb,, from today morning i got this message on tv. You have not updated recharge done by me on 15th of feb, that's why it got switched off. Was this information helpful? No (0) Yes (0)
Apr 1, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Feb 25, 2019 DishTV Customer Care's response Dear Murugesh, Hope you are doing good. We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Verified Support Feb 25, 2019 DishTV Customer Care's response Dear Murugesh, Hope you are doing good. Thanks for sharing the details with us. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Feb 26, 2019 DishTV Customer Care's response Dear Murugesh, As per our conversation on [protected], you have confirmed that your STB related issue has been resolved. Moreover, we have taken your feedback that Service complaints should be resolved within TAT immediately by Technician and shared your feedback with the concerned team. Regards, Online Team DishTV
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