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DishTV — Recharged but switch off after 15 days

I had recharged my package on 4 september 2020 amount 241 and after 10-15 days it’s automatically switched off and shows 102 error. Since 15 september it is switched off. Now i had complaint someone after that today is switched on so basically my switched off date is shown on 3 october 2010 but i want to extend my package date for further which i had lost. Kindly extend my switch off date.
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