[Resolved] DishTV — regarding topper active service removal

MukeshSharma2020

Address:

R/O-Ramnagar, Keerian. District-Kathua (J&K)-184152

Hello Team,

Below points regarding my DishTv account need immediate attention for resolution:

1. TOPPER active service is activated on my account without my knowledge. I already tried to remove but it is in locking period even i recharge my account then also it shows as in locking period, please remove it asap.Before recharge i already escalated here but no actions taken so far.
2. While recharge i have selected my pack but Star Gold is not working kindly do the needful.

I hope DishTv team will address/resolve my above 2 points without any further delay.

Br// Mukesh Sharma

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Aug 12, 2021

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2020

DishTV Customer Care's response Dear Mukesh,

We regret the inconvenience caused to you. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Apr 25, 2020

Updated by MukeshSharma2020 Hello DishTv Care Team,
My registered number is [protected].

Br// Mukesh Sharma

Verified Support

Apr 26, 2020

DishTV Customer Care's response Dear Mukesh,

We are unable to track your details. Kindly share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Apr 27, 2020

Updated by MukeshSharma2020 Hello DishTv Care,

After sharing my registered mobile number with Customer Care team through email, my concern is partially resolved as TOPPER active service is now removed from my pack.
Only issue left is my Star Gold is not working as i subscribed the same while recharge my DishTv account last week. Kindly do the needful to resolve the issue so we can able to watch Star Gold channel as well.

Br// Mukesh Sharma

Verified Support

May 03, 2020

DishTV Customer Care's response Dear Mukesh,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV