[Resolved] DishTV — removal of sony ten channels | |||
I have a subscription of world sports pack valid till 08.03.18. The company stopped telecasting sony ten channels suddenly from last few days which is unethical. I paid for the subscription 6 months in advance. It does not make any sense to change the pack whenever you want to. Plz continue the subscription as original pack and i would also request for the refund in the form of credit for the time since when it was stopped telecasting on my vc. Was this information helpful? | |||
Feb 14, 2018 Complaint marked as Resolved Received a call from Dishtv customer care to understand the issue properly. Afterwards a regular follow up was conducted on email along with a chain of email conversation. Since I recharged my account as long term (6 months) in advance, the company created MAP/kity bank with points so as to resume the telecast of Sony Ten channels as a part of Base pack till the switch off date. Fully satisfied with the resolution of the issue. Thanks Dishtv & Consumer Complaints Forum! DishTV customer support has been notified about the posted complaint. Verified Support Feb 02, 2018 DishTV Customer Care's response Dear Customer (lovis30), Hope you are doing good. We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV | |||
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I am already in touch with Dishtv Ccare. The subscription has been restored using my kity points which does not make any sense. There is a message on television suggesting all the customers to ask the operator to add back Sony Ten channels. I really don't understand why there has been such unethical behaviour by the company. Kindly check and resolve the issue asap.
As per our telephonic conversation on 9716262600, all the relevant information related to the add-on pack has been shared with you.
Regards,
Online Team
DishTV