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[Resolved]  DishTV — repeatedly changing my switch off date & not providing service I have paid for

Address: Cooch Behar, West Bengal, 735122

Dear Sir,
I am a old user of Dish TV and my VC. no. is "[protected]".
I have noticed that my Dish TV switch off date is suddenly changed.
Last month I saw it was 3rd July when I replace my set top box due to having technical problems and suddenly I am notified that my switch off date is 28th June then I recharge for one month by the amount as per my customized package. Lat night at around 3 A.M. I got a SMS saying that my request has been processed and the revised switch off date is 19 th July while I didn't request for anything regarding this; in fatc my TV was switched off and I was sleeping and also I have paid for 30 days and the switch off date should be on 2nd August or 27th July.

Now a days it is almost impossible to contact dish tv customer service.
I tried to oepn their website, but not opening it. In fact tried using different browsers.
I tried toll free customer care number but no button is working to carry on.
I tried sending SMS (CALL ME) but is not delivering at all.
Lat of all I have tried calling paid phone number but after waiting for more than 12 minutes and 2nd time for 6 minutes I have to disconnect because already I have spent almost INR 30.

This is not for the first time. I have faced different kind of issues with Dish TV so many times since I am using their service since last 15 years.

Please help.
Why should I pay them more and they just change my switch off date!
I pay for 30 days but getting service for 20 to 21 days!

Please help me to get justice and get rid of this kind of frauds.

Thanks & Regards,
Mithu Sarkar
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Aug 25, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2019
DishTV Customer Care's response Dear Mithu,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Jul 07, 2019
Updated by SarkarM You people added a special HD channel Add on to my customized package and charged INR 101 without my concern and that's why my switch off date has changed! Even it was locked for 30 days, so that I cannot remove it by myself. That's disgusting!
Now it is removed but I am not satisfied at all with yours this kind of policies.
And what about the harassment which I had to face throughout the day??
Would you compensate for this? Do whatever you want and then say sorry! That's never be enough!
Verified Support
Jul 08, 2019
DishTV Customer Care's response Dear Mithu,

In order to assist you, we request you to share your registered mobile number with us at [protected]@dishtv.in so that we can look into the matter and help you out in the best possible way.

Regards,
Online Team
DishTV
Verified Support
Jul 16, 2019
DishTV Customer Care's response Dear Mithu,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
 
3 Comments

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Comments

You people added a special HD channel Add on to my customized package and charged INR 101 without my concern and that's why my switch off date has changed! Even it was locked for 30 days, so that I cannot remove it by myself. That's disgusting!
Now it is removed but I am not satisfied at all with yours this kind of policies.
And what about the harassment which I had to face throughout the day??
Would you compensate for this? Do whatever you want and then say sorry! That's never be enough!
Reply
Singnal non supporte verifier la sortie de votre appareil
Reply
DishTV Customer Care's response, Jul 9, 2019
Verified Support
Dear Pushkar,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Jul 17, 2019
Verified Support
Dear Pushkar,

Information about your complaint is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Worst service ever face in life.
I had booked before 4 days but still don't get connection.
And also i called 4-5 times everyday in a customer care.also they asking same details every time Name number adddress, etlc. And last not get satisfying answer by them
Very worst service
Reply
DishTV Customer Care's response, Jul 9, 2019
Verified Support
Dear Jimit,

We are sorry for the experience you had. Please share your mobile number with us at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Jul 17, 2019
Verified Support
Dear Jimit,

Information about your complaint is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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