[Resolved]  DishTV — Replaced working parts

Address:

Mumbai City, Maharashtra

VC No : [protected] Initial issue occurred on 31st may 2014 technician visited said LNB is a problem and replaced it on the terrace yet problem persisted later he fidgeted with the connector and picture was restored. Charged Rs 550/ for LNB & 225/- visiting charge. Complain No 14345623 was lodged on 22 aug 2014 The technician visited on 23rd said LNB has again spoilt, however i had the old LNB which he replaced and said was working fine. However picture was not restored he concluded that cable is now a problem and since its late someone else will come and attend tomorrow, On 24th another technician came replaced the cable and the picture was restored. Billed me : Rs 336/- for cable, Rs 80/- for connector & Rs. 225/- service charge. ( would have also charged me Rs. 550/- for LNB had i not kept the old LNB) In all a charge of Rs 1, 500/= within a span of 3 months only on maintenance besides subscription charges. I demand that the earlier charge for LNB which was replaced while in working condition be returned, The service manager at their Goregaon service centre some Mr Shukla insisted on me paying all the above mentioned charges. On trying to reason with him he abruptly decided to remove the cable and his technician did just that leaving all connections open. Despite repeated call to their call centre & emails, have received no revert yet from DISHTV its been 6 day so far.