DishTV — Requested Pack not Activated

I am writing to bring to your attention an issue with my DTH service. My VC No. is [protected], and my mobile number is [protected]. My previous package, Bharat Manoranjan, expired on[protected]. I recharged my DTH service with Rs. 120 and requested the company to change my package to the Budget Package. I provided Token Numbers [protected], [protected], and [protected], both through written requests and telephonic conversations.

On[protected], I was informed by the company that the change had been activated, and I was provided with a reference number,[protected]. However, despite numerous requests and assurances, the Budget Package has not been activated on my account.

I kindly request your assistance in resolving this matter promptly. Please activate my Budget Package as requested at your earliest convenience.

Thank you for your attention to this issue.

Sincerely,
Bishwanath Prasad Shaw