[Resolved] DishTV — service denied even in warranty period

Tushar M

Address:

560083

Sir, i am a resident of north india, but presently i am posted in bangalore. I had applied for dish tv in nov or dec 2018, and they gave me a connection and took about 2300 rs. From me, but after the information of new rules of trai, which started from feb 19, i gave an advance request of new pack but it was not activated. Now i want to change the pack for which i was told that alignment has to be changed. But it is since 18 feb, when my complaint no.[protected] was registered, but it has not been resolved yet even after many calls and reminders giving the reason that your area is eligible only for cable connection. The company has south channels/pack, but i want to view north channels. Very costly package is provided to me which is of no use to me. My complaint is that why the connection was given and money was taken. Now they say that you arrange for a local technician. Lot of my time has been wasted due to it for requesting them to do the needful again and again. I want that dish should be disconnected and money taken from me along with compensation.

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Apr 27, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

DishTV Customer Care's response Dear Tushar,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Mar 17, 2019

Updated by Tushar M Sir, I am a resident of NORTH INDIA, but presently I am posted in Bangalore. I had applied for dish TV in Nov or Dec 2018, and they gave me a connection and took about 2300 Rs. from me, but after the information of new rules of TRAI, which started from FEB 19, I gave an advance request of new pack but it was not activated. Now I want to change the pack for which I was told that alignment has to be changed. But It is since 18 FEB, when my complaint no.[protected] was registered, but it has not been resolved yet even after many calls and reminders giving the reason that your area is eligible only for cable connection. The company has south channels/pack, but I want to view north channels. Very costly package is provided to me which is of no use to me. My COMPLAINT is that why the connection was given and money was taken. Now they say that you arrange for a local technician. Lot of my time has been wasted due to it for requesting them to do the needful again and again. I want that DISH should be disconnected and money taken from me along with compensation .

VC NO. [protected]

TUSHAR MAHESHWARI

Verified Support

Mar 19, 2019

DishTV Customer Care's response Dear Tushar,

We are unable to fetch the details you have shared with us. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Mar 27, 2019

DishTV Customer Care's response Dear Tushar,

Our team is working on your concern and will get in touch with you at the earliest.

Regards,
Online Team
DishTV