[Resolved] DishTV — Set Box problem but they don't want give exact time resolving date

chandrakant chitragar

from Hiriyur, Karnataka

Address:

H.No.29 Bapuji colony bhyahatti plot near Godake plot Anandnagar Old Hubli Hubli

Dear Sir/Madam

My V/c No.[protected]
I am chandrakant Chitragar I want give a complaint against Dish TV, because they don't polit on there aims what they are giving promise before purchasing that promise giving best service in time. But I am not agree to Dish TV service, Dish TV service is totally worst because service request No.[protected] Dt:27/07/2020. In this service request Dish TV made changed set of Box due previous set Box got problem. dish TV taken this service resolved after two days of complaint. With service charges taken from us. without extended expiry date.
Second complaint given on 11/08/2020 service request No.[protected] this time also same problem we are facing that is set Box problem. Service technician telling they don't available now new set of box even also stand by. Technician not sure and ensure to new set of box when will available and my issue also when will complete. After that I am spoke one Dish TV service customer care executive, called on this No.[protected]
He also telling same answer me that service technician had told me.Dish tv really don't want to resolve my problem as soon.i am very time facing this problem. Please take seriously action on Dish TV in future no one face a problem like me.

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Aug 5, 2021

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Aug 12, 2020

Updated by chandrakant chitragar Dear Sir/Madam

I never seen warst service like Dish TV provider, I am thinking rise against to case file or complaint against you in TRAI.
Because you people if our recharge date expired immediately switch our connection, but if I rise a complaint you people take two days for resolve our problem.two days we can't watch anything because of your warst service even also you people switch off our connection at that time expires date. But you people never add our lost two days in connection expired date. Even though I am requesting you please rectify my issue as soon as possible and don't take advantage of our patience.
And please see below details when was I raised the complaint.
Dear Subscriber, your Service Request No. is[protected]. You will be contacted shortly to fix the service appointment. For any query call[protected].Please note that due to COVID-19 crisis there might be a delay in resolving your complaint. We appreciate your patience.

Thanks& Regards
Chandrakant Chitragar
pH.No-[protected]

Verified Support

Aug 14, 2020

DishTV Customer Care's response Dear Chandrakant,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV