[Resolved] DishTV — set top box not working vc [protected]

Spookey

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600091

Last thursday morning set top box threw a 102 error in spite of the actual switch off date being. 23rd dec 2019. Once issue reported to customer service they started harassing me saying i must pay service charge of 250 rupees to get the issue detected and fixed. Finally i agreed and asked for service men to come before 11am on fri else on sunday as i have old mom who doesn't know things. Service engineer forced entered my house at 2pm on friday and replaced the set top box charged me 450 rupees. They also took away the old box. Though even the newly replaced box looks as dirty as the old box. Funnily the newly replaced set top box has stopped working today sunday at 6pm. Called customer care they said their system not working so cannot help and hung up.

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Dec 22, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2019

DishTV Customer Care's response Dear Customer(Spookey),

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Nov 04, 2019

Updated by Spookey I have mentioned the VC number in the complaint header ..with that u should be able to track the issue. So please track the issue and resolve. Until then don't bother to send in your ever so annoying "sorry" and "thank you" notes please.

Nov 05, 2019

Updated by Spookey Dear Dish TV just to let u know one technician visited my house last night...yes night AT 10:00PM IST. I have a 72 year old mother at home, i was in office and hence requested them to come in tje morning before i started for work. They said they will come. Night 20:00PM my mother called me and told me one technician was standing at the door scolding her to open the door and allow him inside. And mind u this is in Chennai where no one speaks hindi or mostly would not even help Hindi speaking ladies because North Indian people are HATED in CHENNAI.

Verified Support

Nov 05, 2019

DishTV Customer Care's response Dear Customer(Spookey),

In order to assist you. Kindly share your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Nov 05, 2019

Updated by Spookey I cannot be putting my cell number to this common platform

Verified Support

Nov 06, 2019

DishTV Customer Care's response Dear Customer(Spookey),

We would request you to please DM us your registered mobile number via given below link so that we can look into this.

Link: https://bit.ly/36Ag7fn

Regards,
Online Team
DishTV

Verified Support

Nov 12, 2019

DishTV Customer Care's response Dear Customer(Spookey),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV