[Resolved]  DishTV — setup box

Address:Guntur, Andhra Pradesh, 522002
Website:www.dishtv.in

Suddenly my dish tv stopped picture, red light was coming but dontknow why it stopped display. I raised a complaint to team for vc no: [protected]

They informed me that it should be replaced as it is 2 years old and charged me 613 rs for that.

Here the thing is they've replaced the box but the adaptor, remote are old same pieces left over also they didn't mentioned me about the warrenty and spares provided which disobey the indian consumer law 'right for information'.

I have called the customer care to readdress this issue and by lying that the voice was not clear, the customer care lady disconnected the call which disobeys consumer law of "right of readdressal '.

Even though the power adaptor and remote are also old they didn't replace them.

Whenever we purchase or replace any goods the charge adaptor which contains the exact power input set to the respected electronic device will be provied for free. But in this case this also didnt happened.

I want to deeply deny this things from the dish tv and also i want the respected spares like power adaptor and also remote to be replaced for the same.
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Feb 26, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2019
DishTV Customer Care's response
Dear Kishan,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Jan 22, 2019
DishTV Customer Care's response
Dear Kishan,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
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