[Resolved] DishTV — sony ten channels not available though I opt for world pack

[Resolved] DishTV — sony ten channels not available though I opt for world pack

I ishanreshu from Daman, Daman and Diu

Dear dishtv, I am currently using world pack on my dth for a long time. My vc number [protected]. I am able to watch sony ten services till last few weeks but it has been disabled and the pop asks to pay extra. My question is why? Especially when i have already paid the amount in advance. You are saying your cost has increased, but that incremental cost should feature in my next recharge and not in current pack. This way of business will definitely affect the customer loyalty and trai should make some rules to regulate such practices. My mob number is : [protected]. I will definitely like to switch to other dth because this you have done with other channels too in past. All of a sudden you make changes in customer plan. Was this information helpful? No (0) Yes (0)
Mar 21, 2018 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Feb 09, 2018 DishTV Customer Care's response Dear Ishan(ishanreshu), Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Feb 10, 2018 DishTV Customer Care's response Dear Ishan (ishanreshu), As per our conversation with Mr. Ishan Dutt on [protected], it has been informed that the broadcaster was charging huge increase in rates of the Sony Ten channels despite the channels not having so much value on it. We would have had no option but to pass on the same to the subscribers. They are charging extremely low rates from cable operators but were demanding a huge fee for DTH subscribers. To protect the interest of the subscribers, we did not agree to the demand of the broadcaster. Furthermore, to ensure the availability of the channel and also to give choice to the subscribers, the channels are available on addon basis to the subscribers. Details of Sony Ten(Sony Ten 1, Sony Ten 2 and Sony Ten 3) Addon are below mentioned:- Sony Ten 1 worth Rs. 8/- + 18% GST = Rs. 10/- Per Month Sony Ten 2 worth Rs. 8/- + 18% GST = Rs. 10/- Per Month Sony Ten 3 worth Rs. 8/- + 18% GST = Rs. 10/- Per Month Kindly note that a lock-in period of 30 active days is applicable on the all mentioned Add-On pack(s) i.e. it cannot be deactivated before the completion of the lock-in period. Moreover, you are not happy with the removal of Sony Ten channels and shared the same with our concern team. Furthermore, we have informed you that being our valued customers, we are activating Sony TEN 1 channel at no extra cost till 25th Feb’18. Post that, it will be charged at Rs.10/ month including GST. Also, informed you that if you do not want to continue the Sony Ten 1 channel after 25th Feb 2018 then will submit the advance request for Sony Ten 1 channel which we will activate free till 25th Feb 2018 but you refused for the same. Regards, Online Team DishTV
Add a Comment	Share
Submit Close