[Resolved] DishTV — substandard defective set top box installed causing damage to tv

Mahendra Garg

from Kolkata, West Bengal

Address:

700040

Vc no.[protected].
Service contact[protected] dt.16 may 19. & several verbal systematic complaints resting with service request no.[protected] dt 18/06/2019.
Regret to inform you that you have not been able to resolve the issue. Gist of issue is substandard set top box supplied & installed by you that gets overheated & switches off often causing disruption of services & damage to tv. The matter has been seen by your technician but you have neither bothered to replace or rectify, though matter is in warranty period. Now due to your gross negligence tv has stopped working. It has been reported by panasonic tv service engineer that the damage is due to defective substandard set top box. I shall now again finally request you to replace the set top box immediately. Further keep in abeyance payment of parent tv in abeyance till matter is sorted & keep alive child tv for which please intimate me the renewal charges due on 26 th instant.
The matter is extremely urgent & your negligence is viewed seriously.
I shall be happy to take steps as advised in the matter in case of further default & negligence on your part.
Please treat the matter extremely important.
Thanks
M. Garg
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 26, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

DishTV Customer Care's response Dear Mahendra,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Jul 25, 2019

Updated by Mahendra Garg Some one M/S Kiran from Dish TV called me showing no regrets for sub standard set top box installed causing damage & shut down of Panasonic TV .She is intrested only for sending mechanic to see the set top box provided i agree to pay Rs 200/- for his visit. The mechanic has visited few times & yet even though within warranty period he has not repaced set top box.

Verified Support

Jul 26, 2019

DishTV Customer Care's response Dear Mahendra,

As per telephonic conversation with you on [protected] and [protected], as you said your TV is lying on shop for repairing so we have kept your connection on temporary deactivation for 30 days from[protected] to[protected] and it will auto reactivate on 25 August.

Regards,
Online Team
DishTV