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[Resolved]  DishTV — switching off marathi hd pack without any intimation

Address:Thane, Maharashtra, 421301

My dish tv vc no is [protected] & i have subscribed for lifetime offer hd royale on 02.11.2013 by paying rs. 19490 which is valid upto 03.10.2018. From the last few days i am getting message on hd channels as upgrade to hd pack, this hd channel has not been subscribed by you.

I mailed my complaint to customer care, they replied as marathi hd channels are not available in your package.

Furthermore, we wish to inform you that we have shared the feedback with
The concerned team, who will certainly evaluate it and take appropriate
Action for making your experience with us seamless and delightful.

I really dont understand that when i have paid for lifetime offer hd royale, why again i have to request certain channels? And they have suddenly discontinued the marathi hd channels even without informing me.
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Nov 26, 2017
Complaint marked as Resolved 
They have activated the swithched off Marathi HD channels
DishTV customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2017
DishTV Customer Care's response Dear Nurab

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your registered mobile number and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Nov 09, 2017
DishTV Customer Care's response Dear Nurab,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 
1 Comment

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Comments

Dishtv is not loyal in the offer it offered to the consumer. Regarding the package it cheated in number of days and given 28 days instead of 30 days. When i make call to customer care they unnecessarily changed my package before two days. Please respond to the complaint.
Reply
DishTV Customer Care's response, Oct 31, 2017
Verified Support
Dear Swaroopa Royal

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Nov 9, 2017
Verified Support
Dear Swaroopa Royal,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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