[Resolved] DishTV — technical visit charges

kool.shasha

from Bengaluru, Karnataka

Address:

Pune, Maharashtra, 411057

Hi, i have temporarily deactivated my account vc: [protected]; mobile: [protected] due to some personal reasons. Now today i re-activated it but i am unable to watch the channels. Customer care asked for a technician visit which will cost rs.200.

Though it is not a big amount but i am not satisfied why customer should pay for such issues? You guys are providing a cable connection and if it is not coming it should be you who should troubleshoot it.

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Nov 28, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

DishTV Customer Care's response Dear Customer (kool.shasha),

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Oct 24, 2018

DishTV Customer Care's response Dear Customer (kool.shasha),

As per our conversation on [protected], you confirmed that there is no issue related to the channels. Moreover. we have taken your feedback that the Technician visit should be FOC if there is an alignment issue and Signal Strength and Quality should be improved, we have shared the same with the concerned team, who will certainly evaluate it and take appropriate action for making your experience with us seamless and delightful.

Regards,
Online Team
DishTV