[Resolved] DishTV — though signal is listed in my package it is giving 301 signal not found error and for this dishtv is stating technician visit with 200 rs charge

[email protected]

from Hyderabad, Telangana

Address:

500032

The sony six and sony espn are included in my south all sports package. They are not coming for the current month and this time there is cricket match telecast. Getting 301 signal not found error. Most of the other channels are coming up and i am seeing a sufficient signal strength of 90% and signal quality of 88%. When called to customer care they are stating alignment could be an issue and technician visit with 200 rs. Charge. This is fault from dishtv side that for these two channels alone if there is alignment problem it is fault from their side and they should do it on their own and not charge us. Why should i pay 200 rs for this. My monthly payment for my pack itself is 295 and why should i pay for their service problem. It is irritating.

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Mar 25, 2019

Complaint marked as Resolved

this issue is not yet resolved.But i don't know how this has been moved to resolved state.

DishTV customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

DishTV Customer Care's response Dear Raj,

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Dec 17, 2018

Updated by [email protected] I have seen same issue in Dish TV connection in chennai region for the same south family sports pack-ie., Sony ESPN, SONY max and few other channels are not coming in my friends DishTV account.He has received call from the customer care that they will do the alignment change without any charge and they have done it after calling to them without any cost.I have reported the same issue and after taking it to next higher level, they have confirmed to do the alignment without technician charge by december 17th. But i have not received call from technicians.My location and dish tv connection are in hyderabad region.

Verified Support

Dec 18, 2018

DishTV Customer Care's response Dear Raj,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

Dec 18, 2018

Updated by [email protected] I have given the necessary details of my account and information and based on the discussion i had with customer care -supervisor 1, i have requested for technician visit on DEcember 17th monday and have been informed from customer care that this will be resolved by December 17th evening. I am waiting still to hear from technicians.

Mar 25, 2019

Updated by [email protected] this issue is not yet resiolved

Mar 25, 2019

Updated by [email protected] I have recharged the dishtv on March 20th despite being no alignment done earlier, hoping that with TRAI guidelines it will be ok, but still i am facing issue of 102.Low account balnce showing in my dishtv .After contacting customer care for past five days no one is coming to resolve the issue. Worst customer service by dishtv. I want to take legal action and approach social media

Verified Support

Mar 26, 2019

DishTV Customer Care's response Dear Raj,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Mar 27, 2019

Updated by [email protected] yesterday technician visited and went away without doing alignment change stating that previous complaint was already closed. This is improper service provided by dishtv. can this consumer complaint forum provide a resolution or else do i need to take it further

Mar 27, 2019

Updated by [email protected] i have received a message from dishtv stating that yesterdays complaint is also closed without doing any resolution. complaint no:[protected]

Mar 27, 2019

Updated by [email protected] Dishtv is providing worst and cheating service often.They want the 200rs. service charge by any means. That is what they are intending to. Can this consumer complaint forum provide resolution on this. or should anything be proceeded legally to national grivance committee

Verified Support

Mar 27, 2019

DishTV Customer Care's response Dear Raj,

Our team is still working on your concern and will get in touch with you soon.

Regards,
Online Team
DishTV

Verified Support

Mar 28, 2019

DishTV Customer Care's response Dear Raj,

As per our conversation on [protected], your service related issue has been resolved. Moreover, we have given a waiver of Rs 32 against loss of service as Goodwill Gesture. Your next recharge date is 12th Apr 2019 next switch off date is 15th Apr 2019.

Regards,
Online Team
DishTV

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Comments

amangngwr

from Delhi, Delhi

My VC no. Is- [protected]
Till 1/12/2018 I had seen my HD channels...but today as per your representative my next annual pack amount is 4440 Rs. & your all existing channels will remain same, I already paid this amount but still I'm unable to seen my existing HD channels...
Kindly solve this issue/concern

DishTV Customer Care's response, Dec 11, 2018

Verified Support

Dear Aman,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Dec 19, 2018

Verified Support

Dear Aman,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV