[Resolved] DishTV — unable to change packs and no response from dish tv

mindsweep

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500091

I have been migrated to a best fit plan by DishTV without my consent.The plan is the worst ever plan and doesn't have the channels that i watch regularly.So, i want to modify the pack and add channels/bouquets that are relevant for me. Every time i do it on the app or the dish tv web account, i get a token number with a message that the antenna needs to be re-aligned and that a dish tv personnel will visit us to do so. Its been a week but nothing has happened.i have also sent an email to the customer Care but of no use. I just feel like getting this connection disconnected and move to a different service provider.

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Jun 6, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

DishTV Customer Care's response Dear Customer (mindsweep),

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

May 04, 2019

DishTV Customer Care's response Dear Customer (mindsweep),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV