[Resolved] DishTV — unable to change the base pack

[Resolved] DishTV — unable to change the base pack

R Raghupai from Bengaluru, Karnataka

My vc no is [protected]. I have been trying to change my base pack since 1st february 2019. But all i get is a token number. I have tried to reach their customer care multiple times and every time i am put on hold for 15 to 20 mins. I am given a reason that antenna alignemnt has to be changed to change the pack. Every time this is the reason given saying service team is going to reach out to me but haven't received a call from them. This has been going on for last 3 days. Now i am forced to recharge with my base pack of rs 850. Was this information helpful? No (0) Yes (0)
Apr 2, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Feb 18, 2019 DishTV Customer Care's response Dear Raghu, Hope you are doing good. We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Verified Support Feb 26, 2019 DishTV Customer Care's response Dear Raghu, Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance. Regards, Online Team DishTV
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