[Resolved] DishTV — unauthorized changes demanding to change setup-box in warranty

Kumar-Pankaj

from Bengaluru, Karnataka

Address:

C/O Bhopal Sharan Singh, Flat No-2, Second Floor, New Shivaji Nagar, Khagoul Road Danapur Patna., 801503

Sir,
Need support from your end, because the organization of dish-tv calming unauthorized demand every month by name of technician service charges. My setup-box was get faulty on 18-jan-2019. On making my complaint, it was changed on 21-jan-2019 and, i paid rs 480 for setup box and rs 200 for technician charge. After this, the setup box again become faulty on february 25, 2019. After the complaint, they are demanding a technician service fee again. While setup-box is in warranty and due to the bad condition setup-box installed by the dish-tv team, it becomes again get faulty. Then why we pay unauthorized amount month to month.
Kind request to you pls look the meter and resolve my issue.
Rgds - pankaj kumar

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Apr 12, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Mar 02, 2019

Updated by Kumar-Pankaj Sir,
Still, No one has tried to talk to me yet and since 25-Feb-2019 we not using broadcast services after paid monthaly charges due to Setup-Box faulty. They are still demanding a technician service fee again. While setup-box is in warranty and due to the bad condition setup-box installed by the Dish-TV team, it becomes again get faulty. Pls do the needful.
Rgds Pankaj Kumar /[protected]

Verified Support

Mar 02, 2019

DishTV Customer Care's response Dear Pankaj,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Mar 05, 2019

Updated by Kumar-Pankaj Hi

Sir,
Trail mails today sent to you in [protected]@dishtv.in. Kindly check and resolve my setup box issue on priority. presently have tracking since 27-Feb -19. but no one provided positive resolution.

VC NO :- [protected]

Regards
Pankaj Kumar
[protected] / [protected]

Mar 07, 2019

Updated by Kumar-Pankaj Thank you for support. Issue has been resolved due to prompt support.

Rgds
Pankaj Kumar

Verified Support

Mar 11, 2019

DishTV Customer Care's response Dear Pankaj,

As per our conversation on [protected], you have confirmed that your issue has been resolved and as suggested necessary waiver has been posted on your VC and switch off date is 26 Mar 2019.

Regards,
Online Team
DishTV