[Resolved] DishTV — unwanted and forced subscription to movies active pack

[Resolved] DishTV — unwanted and forced subscription to movies active pack

D Dstv from Mumbai, Maharashtra

Dishtv kept on calling us on dishtv rmn number. They forced movies active pack of active services in our pack inspite of our disapproval. We tried to remove the pack using dishtv app. But, they have locked this pack so that we cannot deactivate this movies active pack. The option of choosing active services is also not shown in main edit pack portion of app. It is shown only when you checkout so that you cannot find/change it. Its been over a month now and i still cannot deactivate the movies active pack. Please remove it and give us refund if possible. Was this information helpful? No (0) Yes (0)
Oct 11, 2019 Complaint marked as Resolved I got no help from this forum. So I called dishtv customer care and solved the problem DishTV customer support has been notified about the posted complaint. Verified Support Oct 10, 2019 DishTV Customer Care's response Dear Customer(Dstv), We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Oct 10, 2019 Updated by Dstv Remove movies active pack from our pack Oct 10, 2019 Updated by Dstv And don't make such calls again Oct 10, 2019 Updated by Dstv I am still unclear where to send you registered mobile number Oct 10, 2019 Updated by Dstv Rmn number [protected] Verified Support Oct 11, 2019 DishTV Customer Care's response Dear Customer(Dstv), We are unable to track your detail. thus, request you to please share your contact details via direct message. Please click on the given link for the same: https://bit.ly/2UzZGsZ Regards, Online Team DishTV Oct 11, 2019 Updated by Dstv My vc number is - VC:[protected] Verified Support Oct 11, 2019 DishTV Customer Care's response Dear Customer(Dstv), In order to assist you, Kindly share your registered mobile number with us at [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Oct 15, 2019 DishTV Customer Care's response Dear Customer (Dstv), Thanks for sharing the requisite details with us. We have escalated your concern to our team and they will get back to you soon. Regards, Online Team DishTV Verified Support Oct 15, 2019 DishTV Customer Care's response Dear Customer (Dstv), As per our telephonic discussion on the number [protected], you confirmed that the issue regarding value-added service channels has already been resolved. Moreover, the feedback had been captured that the shraddha channel must be added to the DishTV platform and the same has been shared with our concerned team. Regards, Online Team DishTV
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