[Resolved]  DishTV — v.c. no. [protected], replacement of setup box

Address:

New Delhi, Delhi

My set-up box is not working and when I contacted customer care, they told me that I can replace my set-up box with new one by paying Rs. 350/- plus taxes from Ms. M.K.Electronics, , your authorised service centre in laxmi nagar, delhi.when I goes there to shop, they did not behave with me properly and said that I had to pay Rs.350/- plus tax along with Rs. 225/- as service charge for visting my home, and they will give me old repaired set-up box with only 90 days warranty, whereas I am intrested in getting new set-up box.please inform me how I will get new set up box, and what amount I will have to pay for it. Also clear me that why your customer care representatives are misguiding subscribers by saying that the charges for new set-up box is Rs.350/- plus tax, and it is available at your authorised service centre, and Mr. Kailash Agarwal, the incharge of a service centre says that the dish tv connection is runs not only on my v.c. no. but also set up box no. is registered with my v.c. no., and no other set-up box of dish tv will run with my v.c. card no. [protected] without paying service charge of Rs. 225/-, which is clearly a unfair trade practice.