[Resolved]  DishTV — Wrong commitment from company outbound team side

Address:

Karnal, Haryana

Hi sir I am using dish set-up box from last 1 year and V.C number of that box is [protected] Registered Mobile Number:-[protected]. I want to info u about my concern that I received a call from your DISHTV outbound team side: in which they info me please act the PLATINUM SPORTS AUG of RS.421 per month after using the pack for next 3 month we will change your set-up box in to TRU HD + RECORDER BOX free of cost. On that time I given permission to that lady to change the plan. Now after 3 months when I am calling to customer care for complete the commitment or change the set-up box they say no info available for this. So please let me know its wrong commitment or is DISH_TV IS start working on fake commitment and please resolve the issue ASAP neither I HAVE 4 SET-UP box in family I will disconnect all of these and forward the case to my advocate. And when I am told to executive team please transfer the call to your Team leader or manager but after 15 min hold they disconnected my call this is your DISH_TV service.Finally I understood from revert of customer care how they can making fools to people with wrong commitments. Till know they making fool with different different type firstly I am fight for wrong commitment from outbound for change of SD to HD set box purpose after so much of efforts i got 1 resolution that commit from Mr. anuj no calls record available more than 90 days so they giving me 200 rs waiver after that I am not agree for this than my call transfer to Mr. Pandey than they giving me same solution for this I decide no I want change of my SD box to HD from of than I got again a call from Ms. sanjana that saying OK sir please change our set-box SD to HD I will wave of rs.400 than I say OK and now my setbox changed in to HD and I have done payment of rs.599 to your engineer and now she is saying I have listen the call we unable to refund 400rs so I said I don't required your SD box pay take back refund 599 I going to close my connection she saying its not possible now please tell me what the hell is this why u playing the game 1st ur saying no call records available now ur said I have listen the call no wrong commitment by outbound team so I said I want to listen the call she fully discard and disconnected my call and now i am unable to make on DISH-TV customer care because they block me..Please resolve my issue