[Resolved]  DishTV — Wrong commitment, poor service, inappropriate channels not matching to add-on pack,

Address:	Bangalore, Karnataka, 560045
Website:	www.dishtv.in

Hello COnsumer Complaint Officer,

DishTV VC No. [protected]
With reference to a complain registered against DISH TV Cable service Operator, I would like to resister my grievance against them.

Kindly note my VC number is [protected] as per registration done with DISH TV.I have installed DISH in in the month of Jan, 2017.

Once I have inquired about the recharge packages,
they have provided me with the information (price details)of Hindi Movie channel package along with other packages and asked me to check the channel details from their registered website.
Once I have checked all the channel in their website under each package and Then I did complete recharge.

But the twist came after recharge is done for four months altogether.I am not receiving the channels as per shown in their website.
After asking them multiple times(15-17 times) in customer care they have informed that channel packages are not grouped as shown in the website.
They have subdivision inside the packages which is no where mentioned in the packages mentioned in the website.
ONE MORE THING I NEED TO MENTION HERE THAT, I PAID FOR THE HINDI CINEMA ADD-ON PACK AND FOR THE CINEMA ADD-ON PACK, THEY ARE PROVIDING ME "NEWS" CATEGORY CHANNELS WHICH ARE NOT LISTED ANYWHERE. I HAVE PROVIDED THE SCREENSHOT(FROM THEIR SITE) FOR HINDI MOVIES ADD-ON PACK, WHERE THE CHANNELS LIKE " UTV MOVIES", UTV ACTION", "STAR GOLD", "SONY SAB", "UTV BINDAAS".
BUT IN REALITY, I AM NOT GETTING ANY OF THESE CHANNLES, WHICH IS REALLY FRUSTRATING !!!
This kind of INFORMATION HIDING is equal to do a FRAUD ACTIVITY with a customer.
They have taken money for four months recharge from me and not willing to provide the service as per mentioned in their site.
I would like to appeal for this kind of fraudulent done with me by DISH TV cable operator.
PLEASE CHECK WITH THEM AND HELP ME TO GET NECESSARY CHANNELS ASAP