[Resolved] DishTV — wrongly deactivated my dishtv connection

[Resolved] DishTV — wrongly deactivated my dishtv connection

O ofabhishek

I have 2 dishtv connection in my family at 2 different places. On 22nd april i made a request via twitter to deactivate my second account as there is nobody at that place. Inspite of providing exact & clear details your customer care guys messed up and instead deactivated my primary account which is at the location where all of the family members are currently. Please rectify this and activate my dishtv connection immediately with vc no. [protected] Please activate immediately vc no. [protected] (Currently account balance is more than rs.2100) Was this information helpful? No (0) Yes (0)
Apr 25, 2020 Complaint marked as Resolved DishTV has did nothing except the usual "We've forwarded your issue to the concerned department" rhetoric. Why have you mark this issue resolved ? Its still not resolved. DishTV customer support has been notified about the posted complaint. Apr 26, 2020 Updated by ofabhishek Update : 26th April 2020 : 09:07 AM Complaint got resolved over telephone. They put me on long hold several times & finally my patience paid off. But I'll never ever forget this horrible experience. After the lockdown ends and after my current balance gets exhausted I'm gonna throw this pathetic service out of my house. Apr 26, 2020 Updated by ofabhishek Update: 26th April 2020 : 11:43 AM Unable to add any paid channel. Stuck to only free channels like Doordarshan. Upon contacting them they're repeating same thing over and over that we can't do any further help and wait more for resolution.. Really fed up now. Verified Support Apr 26, 2020 DishTV Customer Care's response Dear Abhishek, We regret the inconvenience caused to you. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Apr 28, 2020 Updated by ofabhishek @DishTV Customer Care I already wrote you 3 days back on the above mentioned email id but till now no response. Show how much you care. Apr 28, 2020 Updated by ofabhishek Update: 28th April 2020 : 11:02 AM My complaint has still not been resolved despite several emails & numerous phone calls & social media messages. And the funny thing is that I'm still being charged everyday for the service I'm unable to avail(i.e account balance keeps deducting everyday). I give up for now. Once the lockdown ends I'm gonna register a complaint against you in consumer forum. Verified Support Apr 29, 2020 DishTV Customer Care's response Dear Abhishek, In order to assist you, we request you to share your registered mobile number at [protected]@dishtv.in so that we can look into the matter and help you out in the best possible way. Regards, Online Team DishTV Apr 30, 2020 Updated by ofabhishek @ DishTV Customer Care Do you even read my above message ? I clearly said that I've already mailed you my issue with all necessary details. Clearly you're not interested in solving the issue but just merely completing a formality to show yourself active. Verified Support May 04, 2020 DishTV Customer Care's response Dear Abhishek, Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance. Regards, Online Team DishTV May 05, 2020 Updated by ofabhishek Finally my complaint has now been resolved. I don't know if it is due to this forum or one of numerous other places where I had registered my complaint for the same. Anyway, thanks for the lesson. I'll now never ever invest large amount of money (in the form of advance recharge) for any such service. Verified Support May 06, 2020 DishTV Customer Care's response Dear Abhishek, Thanks for acknowledging us. For further assistance please get back to us at [protected]@dishtv.in. Regards, Online Team DishTV
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