Dlf — no power supply for the past 4 hours

Address:

House No. 3805, 1st floor, DLF PHASE 4, GURGAON

There's no power supply at our home since 6:00 p. M.in between, the power comes but with very less voltage and a lot of fluctuation that not even 1 tube light works sifficiently. More than 4 hours have passed and i have complained about this issue 2 times over the call but no electrician was sent to check this out. Please fix this asap.