DMart — dmart has not delivered order

Address:

DMART, PANVEL

I and one of my friend placed 2 different orders for same location for delivery on same date. Dmart delivered order no. 8230993 partially only stating that the other items are not available. But they did not deliver the order no.: 8230746. They called and stated that 'your location is more that 4 to 5km, so can't deliver'. The lady who spoke does not know the location and simple she stated that. But actually my location is within 5 km. How come one order is delivered and other order is not delivered for same location. I called customer care as well dmart, panvel but they said it will be delivered that day, two days waited calling both regularly and they replied the same but on the 3rd day when i called dmart, panvel, they said 'your order is cancelled'. Even the customer care person doesn't know that my order was cancelled and they were fooling us it will come today like that for 3 days. For the order which was delivered partially, when we visited that day to panvel dmart store we found all items are available but they failed to deliver all items.

Similarly, placed an order for delivery on 21.04.2020 (Order no.:8232300) but the delivery person called on 21.04.2020 night and said "only few items are available and not all and should we deliver?". They mentioned that those unimportant items are only available and questioned us 'should we have deliver'. Obviously, we told 'no' and immediate next second we called and said to bring the items but he told order is cancelled and cannot deliver.
This is the trick dmart is using to avoid delivery during this crisis time though all the stock is available. All the story is about dmart, panvel.
So, again i have placed another order (Order no.: 8579242) to be delivered on 25.04.2020, lets see what's the story they are going to say for this.