DMart — online delivery order

Hello,

As goverment said to stay at home for that i most of people places online grocery order but dmart is not fullfill customer requirements.

It's seems d mart online service d mart ready is doing fun with his customer in this penic time of pendamic of covid 19.

Place order and confirm by app on 9th may and order no 14733918
Order delivery date 11th may
No delivery, no response of mail. Today is 13th may till now not delivered my order nor respond on mail or calls.

Customer care number are out of service directly it's not ringing also.

I can't understand once order is confirmed why they not supply the order. We understood that this time they have lot of pressure of work but they should at least confirm over the phone or by sms that when we get our order or not get.
No process of order tracking.

All in dark. Can't expect this from avenue supermarts type of organisation. We bound to go out side to purchase the necessary item. This is real exam time of these so called online or home delivery services