[Resolved]  DMart — Refund is not initiated yet

I ordered some products from Dmart. The amount got deducted from the amount.
But the dmart says that the payment was unsuccessful. And on contacting them, they say that the amount will be refund and they have raise the complaint to respective person, but now it has been more than 10 days and than now the help window is also close. On calling them, they are not receiving the call or giving me the updates.