DMart — Refund not initiated yet

Address:

dmart, Hinjewadi phase 1, Hinjewadi, Pune, Maharashtra

Hi, on 31st of March I shopped from dmart, Hinjewadi phase 1, Hinjewadi, Pune, Maharashtra for items of worth 2646.61, due to a server issue from their end my payment got stuck and since the line was long I payed using a different UPI again, which was successful, but my first payment was already debited from my account and showing processing, I contacted the store employees and they assured me that the payment will be refunded, next day the transaction was successful, so I went there again and they assured me the same thing again, it's been a week now but I have not received any refund please look in the matter and give my money back.