DMart — Undelivered and extra merchandise for which payment has been done

Address:	Dmart, Koparkhairane, plot no 105, Naik circle, sec-7, Navi Mumbai - 400709
Website:	www.dmart.in

We had an order delivered from dmart koparkhairane branch under the name of akanksha at sector 2a near zaika on 05/22/2020. We are extremely unhappy with the service you are providing during this pandemic. Person delivering the order is not well equipped with the items neither co-operative to check on the items one by one. We paid via card the amount that was there in the above mentioned bill no and we told the person that we will check on the items and give a call back. On verifying all the items there are numerous mismatches which is very hard to describe in words all together hence i'm attaching the screenshots of the order history of dmart app and the actual bill for your reference. We followed up with the person delivering the order to which he ultimately said there were some problem with some of our orders being in another truck which he was not aware of and further told that he would try to deliver the rest of the items tomorrow by 12 pm or so. No contacts as of now on 05/23/2020.

In simpler terms, many items were missing and some of the items are delivered extra in quantity which we didn't order at the first place. This was an order for 4 people staying together in a pg and it's very hard to calculate things between ourselves when it's such a mess. We have paid 1196.23 amount extra in total of bill amount 2504 where this extra amount is either for the things that are undelivered or send to us extra which we didn't order for. Could you please resolve this asap to collect the extra items from the location and deliver the missing items from the bill for which we have already made the payment.