DMart — Why on 10 quantities counter, people are allowed who have more than 15 20 items

Address:	Survey No. 169, 1, Chondhe Patil Nagar Rd, Parihar Chowk, Ward No. 8, Aundh Gaon, Aundh, Pune, Maharashtra
Website:	Dmart

Yesterday while I was at Aundh, Dmart evening around 6:30 PM, I had only 2 quantities and hence I was standing on counter 1 where you can only carry less than 10 items. The dmart guy asked me to remove my trolley as he needed space, I was having 5 kg wheat and he asked me to put it on counter, though i was 2nd in line, which I was ok with
But THEN the uncle who was ahead of me started shouting as why i am putting my stuff, he is supposed to bill. i said i am not billing i have just kept on counter, that too when the dmart guy himself told me to do so., he got angry and started misbehaving and arguing
On top of it that Uncle had more than 15 items in his basket when the counter lady said sir you cant do this, he smartly asked her to remove 5 items and then when billing of 10 items ended he asked to add those 5 items also and then did his billing of 15 items in line where only 10 items are allowed
Why did your staff entertain such act, what is the meaning of then keeping that counter where only 10 items are allowed and why they dont question such people who misbehave and do their own will