[Resolved] Dna Newspaper — DNA does not want customers to renew subscriptions

egosurfer

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400025

I sent an SMS to DNA to renew my newspaper subscription i.e DNA SUB to 575758. A call was made from their HL indicating that a represenTative from DNA would come and meet me on 29th October to take the cheque.

No one turned up on 29th October. No one called up to reschedule. I called the HL on 29th evening and they asked for my mobile no and promised to get back after checking as to why no one had come.

Strangely I live not more than 2 kms away from the DNA office.

Today is 6th Nov 2016. No one has come to meet me. No one has called me and neither have I renewed my subscription. I will wait for 2 more days before shifting my subscription to HT.

Truly good riddance to bad rubbish!

My Reference is : B no 3611516 / Form No R 3843313 / Cust id - 485478
Am sure you have my contact details in your database

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Dec 8, 2016

Complaint marked as Resolved

DNA Newspaper customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2016

DNA Newspaper Customer Care's response Dear Reader,

Deeply regret for the problem you are facing. Our executives are always there to attend the subscribers; there might be some technical problem as they are not able to get in touch.

We are forwarding your contact details to concern person who will get in touch with you shortly and make the subscription formalities.

Assuring you that in future you will not face this kind of problem.

Kindly send your further communication at [protected]@dnaindia.net

Thanks & Regards,

Team dna