[Resolved]  Dna Newspaper — Not received booklet even after two months

Address:

Mumbai City, Maharashtra

Hello Writing this mail to throw light on the pathetic customer service by DNA for providing subscription booklets Name : Pratik Maru Phone : [protected] Cheque No: 138217 Form No: 3657305 MRE / EXE Code 3127 Gave the cheque on 27 Sep ;no news / coupons received in a month;no communication too from anyone On calling rajendra kadam ( borivli contact) he asked to call Sameer Salvi Sameer told me that address details are missing I asked him then why the executive did not mention while collecting coupon or nobody even called for the same He told that executive was new person and they have so many forms so it is difficult to handle I mailed him my address proof;he assured on 28 oct that coupon will be received in 15 days but still when i call him he keeps on giving some excuse. Escalated the same matter to seniors and managers but still no positive action. Frustrated I asked for refund cheque last week which also did not come to me. Again I registered complaint and today I got back my cheque;but still no reason as to why the booklet not provided or reason for such delay I have been subscring to Dna FOR LAST 5-6 YEARS but now due to such pathetic service i will switch to some other newspaper