Doc Martin — my order was picked up but there is no response from company

Address:

SULEKHA BUILDING-10, NEAR SHITALA DEVI MANDIR, BARLOTA NAGAR, MAMURDI, Dehuroad, Dehu Road Cantt, Pune, Maharashtra, 412101, Pune, Maharashtra, 412101

I have requested for exchange of my boston lt/white green shoe from 8 no shoe to 7 no shoe, my order was picked up but since i never got any response that will i get my shoes exchanged or when i ll get my shoe please let me know i have paid for that shoe atleast exchange it from 8no to 7no or give me refund of my money and please contact me i dont even have any number where i can contact you.