[Resolved] DoCoMo — billing for not use mobile number | |||||
I had use a docomo no. [protected] during 2016. By end of nov 16, requested to disconnect, but they didnt disconnect. After mar 2017 i never used that number. Due to to the docomo customer care executives' torture, during june, i paid rs. 1061- as final settlement and i gave a letter for disconnection. But till date they are not disconnect my a/c. Now they are threatening me over phone and frequent sms to pay another rs.2100/- other wise i will be summoned by court I sent a complaint to docomo chennai office, but there is no reply. Was this information helpful? | |||||
Dec 29, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Nov 21, 2017 Tata DoCoMo Customer Care's response Dear Customer, Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Nov 23, 2017 Tata DoCoMo Customer Care's response We regret to inform you that the given number [protected] is not reflecting in our records. Hence, we request you to check and revert us with the valid 10 digit Tata Docomo number or 9 digit account number regarding which you are receiving the payment alerts for the needful to be done.
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