Dominos — late delivery & being fool customer

Address:	Gurgaon, Haryana, 122016
Website:	www.dominos.co.in

Hi team.

I had ordered four regular size pizza mania on 26.07.2018, on line from sector-22a sector-22outlet, gurugram. The order was delivered me 13 minutes late. The pizzas are not at all hot but it wasrotten too. I had paid online payment in this regard. I am shocked that dominos pizza a well known and reputed company treat the customer like this. I spent rs 313 for this order, is competely waste. I called the dominos manager (Sec-22, gurugram) to inform about this he said that your next same pizza delivery free of cost. Today i have order free pizza but now he said that my locality does not cover the offer of free pizza on late delivery so it was ok if the pizza was delivered late. He said its a rule in gurugram for few of its localities. Whereas my information goes, dominos mentions free pizza for late delivery and never the customers have been informed about the rule which has mentioned. Secondly, they could have informed about this self created rule when i gave them my address. Few weeks back same thing had happened with my friend but at that time he had given the pizza free but after much argument.. Now, if dominos has this rule of not giving free pizza on late delivery in certain locations in gurugram, then how come my friend got the free? Does the rule keep changing? Dominos is famous for its offer of free pizza if it does not reach in thirty minutes and never and nowhere dominos has mentioned that this offer is invalid for few locations. Then how come exhibition dominos outlet has come up with this rule without the company's notice?

As customers we go by the advertisement and the info provided by the company in various media and if we do not get the same as promised, it is mere cheating on the company's part. Please kindly look into this matter as it is happenning repeatedly and being a small town dominos employees are trying to misbehave and fool the customers which is a serious issue. I do expect certain level of discipline and honesty from such a big company. So, you are requested to look in to the matter and do the needful. My order no was 185 date 26.07.2018 & my dominos orderobile no is [protected].

Note :- i have record call regarding free pizza same next order by dominos sec-22a, sector-22gurugram outlet on.26thjuly