Domino's Pizza — 1 Hr and order still not punched

Address:

Mumbai City, Maharashtra

We had placed an order for a Fire Thin Crust pizza with Garlic bread n dip at about 9 :00 pm on 3rd October 2014 . The delivery was not made till 9:35 - 10:00. Wherein the Billing Amount accounted to Rs.635/-. When called at the Prabhadevi Dominos Branch, Opp Siddhinivinayak Temple, they said that there was no order made and was last made on 23rd May and then cut the call, thereafter I kept calling the branch for more than 5 times, i was given discounts after an hour and we were also not informed about the late delivery at the time of order. The unprofessionalism of such a reputed food joint is not acceptable and even the staff needs to learn how to communicate with their customers and the reason given was the attendant did not punch the order, either they are not trained how to punch the order or they were not interested in taking the order. Thus, we had to cancel the order. We will have to think again before ordering if a customer gets such a horrible service.