Domino's Pizza — 2 hour 30 minutes delay with no legible reason.

Store:- chennai, tamilnadu state, india.
Date of order:- 14th february 2019.

This is pure nonsense and utter rediculus.
I placed an order at 8:15 pm ist 14th february 2019 and received the delivery at 10:45 pm ist on the same day. They (Domino's branch or delivery personnel) nearly took 2 hours 30 minutes to delivery the order literally 150 minutes.in the mean while i had called the customer helpline 6 times and enquired every detail and everytime they just said that the order is on the way that is all they did and still lets forget about the delivery, now talk about the quality of food which is arrived it was so improperly arranged that the paper on upper inside of the paper box completely torn off and sticked to the pizza's cheese crust which made the pizza inedible. Now i ask the domino's community two straight queries
1. Is this the fastest of all 30 minute delivery that you offer? Which in my case is 2:30 hrs

2. Is this the level of authenticity of domino's pizza? Is this the quality that has been assured to every customer?

This is a cause for serious concern about domino's authenticity and i strongly demand a refund and compensation for sabotaging my hunger feelings at late nights and i urge you people to share a deep explanation which can help me to stay with domino's in future, because i personally love domino's pizza very much and this incident really disappoints loyal customers like me.