| Address: | Mumbai City, Maharashtra, 400004 | | Website: | www.dominos.co.in |
More than 16 hours still order not delivered. Order date :- 28 april, 2019 8:40 p. M
We were 2 children at home and didn't have any food to eat, so i ordered 4 pizzas from dominos costing rs.290
While we were waiting eagerly for the pizza, 56 mins passed i received a call from delivery boy, i asked him why r u taking so much? What abt 30 min delivery guarantee? He told me we will not give u pizza at free and he cut call. I called him he said sir we have cancelled ur order (So rude & unprofessional behaviour) i tried to call to dominos customer card [protected] assisstant told me that ur order is on the way and ur order will b delivered for free. I waited. Its 10:00p. M still waiting for the order & no reply from dominos branch and customer.
10:30p. M i tried to call at dominos branch but they r still saying its on the way! Seriously it takes more 2 hours to deliver? The dominos is very to my home. I tried to call at customer care they gave me complaint no.:-9183740 but order still not delivered
Its 11:30 we still not delivered we have to sleep without food..
I have all the call recordings.
Due to your poor servics i have suffer this.
So my concern is this don't misguide your customers that after 30 minutes pizza will be free as you like to do it so kindly change your 30 minutes policy. So kindly compensate me for this or i will take this case to social media and do something else.
My email [protected]@gmail.com
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