Domino's Pizza — About delivery

Address:

shop no. 01, Road no. 12, plot no. A/22/28,, Desraj Estate Udhna, Udhna, surat.

I try to order pizza from Domino's from last two day, but every time show shop is offline please select pre order, so i pre order and 30 minutes perior to delivery i got a call that we not delivered at that location, outlet is 3.8km from my location & location is within the city not outside are or any other things.