Dominos Pizza — Amount Deducted twice and pathetic customer service

Address:

Chennai, Tamil Nadu

I unfortunately ordered pizza online on Dominos website on 2nd October 2014. I placed an pizza order for 590 rupees and the amount got deducted two time. The amount of 590 rupees got deducted twice from my credit card and i when i called dominos pizza helpline number which directed me to the madipakkam store who were serving my order. The front desk executive told me that the amount will be credited in 7 working days. I called on 9th October as the amount was not credit and the frontdesk of madipakkam store asked me to wait for 2 more days. I called them back on 15th October 2014 and also raised a complaint online on dominos website. Some lady from madipakkam store called me to wait for 2 more days or come and collect the amount in madipakkam store after 2 days and closed the complaint. I called on 20th October 2014 again they said they will give me the pizza but the pizza never came. I went to the Madipakkam store and the so called Store manager was very rude and tried to bully me saying the amount is credited from their end. He also spoke to the HDFC credit card customer service from my phone number and the HDFC people confirmed to the store manager that the amount is not credited. The store manager asked me to wait for another 2 days and confirm if the amount is credited or not. I waited and called again on[protected] and spoke to some anil who assured me the resolution in 2 working days. Nothing happened, and i called again today to the same number and some person from call transferred department kept me on hold for 20 mins and disconnected. I called the madipakkam store and they dont have a clue on what to do now. My learnings from all these incidents are. 1. Dominos customer service is pathetic. Every body seems to pass the buck on other person and the issue never gets resolved 2.They will not credit your money back and they will not resptond to you 3. They never stick to timelines, Their sevice in general is poor. They always delivered pizza to me only after two hours of placing the order. 4. Their store managers are either bullies, irresponsible and irresponsive. They never pick your calls. I lost my money but you guys please learn from this and stay away from domios pizza. They are pathetic, irresponsible and cheaters.