We planned pizza party yesterday in our office so we ordered 4 medium size pizza's including 1 cheese burst and 2 garlic bread with cheesy dips (Order no. 314).in the order the cheesy dips were missing. The cheese burst pizza has no cheese and its almost the normal base pizza. We received the order within 30 mins but still the pizza's were cold. We spent more than rs.1800 for this but now we are thinking like we got robbed of our money. This is our worst experience with domino's as we are used to do pizza party 2-3 times a month.
I also called the delivery boy to inform about missing cheesy dips but after listening this he just disconnected the call. Today morning i got call from domino's and that guy told me he can only provide me 2 garlic breads with cheesy dips but when i asked him what about so called cheese burst pizza we received without cheese and that all 4 pizza's were cold also then he simply said i can't do anything in that.
I had raised the same concern with domino's team 3 days back and they reference number (#8271639) for the escalated issue but there is no response and when i told them i didn't get any response even after 36 hrs then again provided me another reference number (#8294570) saying that they have re-escalated my issue but that for no response as well.
We are expecting the proper compensation or refund from domino's.
Domino's outlet - shop no. G5/6, plot b5, om tower, alpha commercial belt, sector 1, alpha-i commercial belt, block e, alpha i, greater noida, uttar pradesh 201306, india. Was this information helpful? |
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