Domino's Pizza — Bad quality of food and service at dominos

Address:

New Delhi, Delhi, 110034

Last night i visited dominos ashok vihar branch around 8 pm, ordered for pepperoni pizza and garlic bread. The order took 30 minutes or so to arrive and after a long wait, we got garlic bread and 'cheese pizza' from the look of it. I went up to the staff and told the pizza we ordered was pepperoni and not cheese, staff member claims it was pepperoni, when asked to show pepperoni in the pizza, he dug into the pizza and managed to find one piece of pepperoni. Standing there confused with that whole incident i asked him to prepare the pizza properly and asked for pepperoni in which we don't have to look for pepporoni like that. Another 30 minutes of wait and we received the pizza again not satisfactory but we did not have the patience to fight/argue or order for another pizza. Since we have to pay in advance for anything we buy there we had paid already and we did not even receive any apology for the same. I am really disheartened with the quality of food and service of dominos. After this experience i surly will not recommend the same to my friends/family. We all come to dominos to enjoy a good pizza and when we don't receive the same it becomes really disappointing.

I would request you all to kindly look into and make sure these kind of incidents are not repeated in future. Kindly try and give the customers their worth for money kind of food. Kindly ensure the quality is upto the mark and hence you retain the brand image of dominos. Kindly don't lose just because of these issues... My whole evening was spoiled, we had to wait for so long for food and then also the food we received was not upto the mark.

Really upsetting.