Domino's Pizza — BBQ Chicken Pizza - delayed delivery

Address:	411048
Website:	dominos.co.in

We had ordered one Med HT BBQ Chicken from Dominos Pizza (Jubilant Foodwork Limited, Ground Floor, Shop No 17, 18 & 19, Parmar Pavan, Kondhwa, Dist Pune, on 3rd August 2016 for home delivery - order no. 128; Server: SHYAM P.

It was informed that there would be a 15 minute delay due to rains. However, the Pizza got delivered over one hour late and that too absolutely cold. By the time our daughter, for whom it was ordered had already gone to bed. We refused to accept the delivery and the delivery person begged o[censored]s to accept it against full payment of Rs. 505.01 (Invoice no DPI66032/[protected]/25601) WITH A PROMISE THAT THE NEXT NIGHT ONE PIZZA OF THE SAME TYPE WOULD BE DELIVERED FREE OF COST for our child. It is regretted that the outlet has not lived by their promise thereby shaking years of trust which we reposed in Domino.

You may take what action you deem fit in the matter to ensure that a trusting consumer is not taken for granted and cheated.

SHIREEN DINSHAW
2133, CLOVER HIGHLANDS,
PISOLI ROAD, OFF NIBM RD,
KONDHWA, PUNE.
MOB: [protected]