[Resolved]  Dominos Pizza — Birthday party booking

Address:

Panchkula, Haryana

Hi, This is pankaj garg mobile number [protected]. i had booked dominos pizza sector 5, mansa devi complex, panchkula as venue for birthday party of my son on 4th january. they asked for rs 750 as venue charges and i paid rs 1000 as advance. during booking my son was asked by the color of balloons he would like to have for the party and he told red and white heart shaped balloons. manager of dominos promised to get the same. This is what happened when we reached the venue 1. no decoration was in place and staff told that they are not aware of the birthday booking. 2. guests arrived with decoration being done in a hurry by domino's staff 3. there were no heart shaped balloons present with them... neither red color was there 4. i requested to make 8 slices in medium size pizza as kids were very small... when the order arrived, they forgot to do the same. 5. during final settlement of the bill, they charged full amount without deducting the rs 100 advance which i had paid during booking. i would go and meet them today to sort this out. I'm really disappointed by the casual approach taken by dominos pizza and would like to get my advance as well as venue charges refunded for such a negligence from dominos side.