Domino's Pizza — cancelled the delivery order which was taken

Address:

Kolkata, West Bengal, 700156

I have placed the food online approxly 9:00 p. M on 10th of december 2019 and all my detailed was already there with them. After 45 minutes they have cancelled my order stating that area is not within delivery zone. This dicussion continued for more than 30 minutes and by that time all my family member slept hungry, waiting for food. And all nearest hotel got closed.

This has happened thrice for me. And as per their ploicy if order is not delivered within time, delivery is free or with discount, which they are not agreeing.
This is a breach to sercive level agreement for which they should be penalized. Above which they playing with emotions on call. Even they are not transferring the call to seniors or following escalation matrix.
Need proper action against them and please have a petition against them or sue them.