Domino's Pizza — Cancelling of order without information and after a wait period of almost 2 hours

Address:

T8-1005, Exotice Dreamville, Gaur City 2, Noida Extension, UP - 201308

Dear Sir,
I, Vibha Tiwari have ordered pizza on August 11, 2022 around 10:08 PM via app for a guest at home. Order number was 310. My order was directed to Arza Square Mall at Noida Extension. After waiting for almost 40 minutes tried contacting the company through app in chat box. There I was provided with store landline number but regularly it's showing that the number is busy. After being embarrassed in front of guest and a wait period of more than one and half hour, I have logged a complaint through app on which received a call just after 4-5 minutes where a representative said that he has received the order right now and it's too late. He directly asked me to cancel the order on which I requested him to deliver it and they have already delayed a lot. He disconnected the when I asked his name. Again after 15 minutes I tried to track the order on which I found that they have cancelled my order without my confirmation. I was feeling so bad as a small kid is waiting for the pizza for last two hours and due to the unprofessional behaviour of this outlet employees I couldn't do anything. This is not the first time. I have faced this incident third time but this time due to late night could't do anything whereas earlier it was day time so after struggle have received the orders. Since it was very bas experience next day itself I tried to contact the store manager, Area manager and other senior representatives of this region. Today I am filling my complaint after a wait of almost a month. For a week I did regular follow ups but no response and every day I asked what has happened on my complaint but no response. This problem is not being faced by me only, have heard the same from many other customers. They are just shutting their mouth with a free pizza whereas I denied for the free pizza instead asked them for action this time. I will request to please take action against this outlet and shut it down when in service industry they cannot provide service.