Domino's Pizza — cashback for late delivery

Address:

603103

For my last two orders, i didn't get my pizza within 30 minutes. They didn't even reach at the entry point within half an hour.
I reported them the issue within one hour and both times they promised that i will get my money back, i did get a call back from them but nothing is been done after it.
Mobile number [protected]
Order number 285 and 97.
I want my moneyback. Since they claim guaranteed delivery within time.