[Resolved]  Domino's Pizza — Categorization of Customers - Extremely Disgusting

Address:

Mumbai City, Maharashtra

I often order pizzas from Domino's, yesterday I was at my relatives place where we planned to order for some pizzas. I called the number where I was re-directed to the closed outlet. I spoke to the this lady who noted the temporary address for delivery, things were going fine till I mentioned the word "Chawl" towards the end of conversation. The minute I said that this lady bluntly told me that they don't do deliverys in Chawl. I was so annoyed with her and told her that its a row house and not a chawl to which she transferred the call to her supervisor. Supervisor came on call and the first thing that he told me is that they don't deliver to a Chawl to which I asked a reason and he simply puts me on hold and transfer's the call to his Manager. Now the Manager comes on call and does not let me finish rather starts putting his point across. He then tells me that if the address is traceable then they do deliver to that location but as per our policy they normally don't deliver to Chawls. The pizza was delivered without any issues but one of them was fully damaged which was again replaced. I informed the manager that though this is a row house I am still concerned about people who actually live in a Chawl and want to eat a pizza. Will you not deliver to them only because they live there?? I got no answered hence posting this.. Please stop being biased and if you can't deliver to a specific location then please put that across in a gentle manner rather than offending your customers. This experience was indeed a disgusting one.. Feel sorry for them as they still categorize people on basis of their location.