Domino's Pizza — commitment not honored

Address:Dominos pimple saudagar, Pune, Maharashtra, 411057

I made the order on sunday 28 july from rainbow mall pimple saudagar pune. I got a receipt confirming that the order has 30 mins delivery guarantee. However the order was more than 50 mins late. No one called me to inform about the delay. When i asked for refund and reminded them of the guarantee, they simply backed out saying that its raining and they have removed the guarantee. I told them i have the receipt as a proof and when i placed the order the guarantee was active so i am still eligible for refund. The customer care person told me to go ahead and do whatever i can but he will not give the money back. Its as if we live in a 3rd world banana republic and these foreign companies can bully us in whatever twisted manner.
I want this refund not because of money but as a rightful right of indians who will not tolerate injustice in any form, that we want to be treated the way developed nations citizens are treated and law of land is respected so indian law is not taken for a ride.
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Domino's Pizza customer support has been notified about the posted complaint.
Aug 15, 2019
Updated by VishwaSrivastava
They are trying to hush it up. Outside india they talk about fair business and customer satisfaction. Here they try to silence our voices and act as per their whim.
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